Tired of tracking down paper tickets? Our software takes you from paper to digital in one fell swoop - gathering and showing all of the information needed to perform work on the bike - add notes and parts/services on the fly!
Your mechanics see all the tickets assigned to them with the ability to easily search and filter for their own personalized experience. Everything is color coded so at a glance priorities and due dates are easy to spot!
Your front desk staff has a full view into everything happening in the service department so that they can easily answer questions for customers on the phone, and complete tasks needed such as calling customers for pickup!
Roll with our easy pre-loaded list of services and parts or enter your own or a mixture of the two! Enter your prices and staff can add these services and parts to tickets as they are working, giving a running total of the ticket value.
Have step by step procedures that need to be followed for certain services? Easily create custom workflows that mechanics follow when performing services - allowing them to check off steps as complete and enter notes!
Easily view the entire service history of any customer bike and understand what has been done recently as well as in the past. The system supports unlimited bikes for customers.
Allow your customers to access all of the service history records for their bikes - even reminding them when the next time for service is, and the ability to request appointment days and times!
Customers can request a day and time to bring their bike(s) in for service, and you can either approve or suggest an alternate day/time - all easily accessible right through their dashboard.
Easily view the productivity of your entire team - how many tickets are assigned to them of each status, what they have gotten done, how long it took, and gain better understanding or productivity!
Easily create, import, and find customers in the system - and with a few clicks, you've got a service ticket created with all of the details needed to get the work done right the first time!
The system fully integrates with the Square POS system...bilaterally syncing customers from one system to the other, and creating invoice/tickets on the fly at the push of a button!
Easily create and manage your own service ticket statuses and edit settings per status, like colors, priorities, and the order that statuses show up throughout the system.
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Software For The Bike Shop Industry
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