your bike service department has never been so organized!
Custom Dashboards
Let your front desk or other staff create and organize a dashboard that gives them all of the information they need in one clean space. Customers to call, bikes to clean, current tickets, bikes that are on the stand...and those are just examples - you can create your own custom statuses and organize everything how you'd like to see it! Give staff all the information they need to
Electronic Bike Service Tickets
When a customer walks in or calls, you can easily create or choose the customer, select their bike, and enter all the details about what needs to be done during the service. From custom notes, to adding parts and services - everything is at your fingertips. Mechanics can also enter their own notes when working on the ticket, and add services and parts as the bike i
Control Your Bike Shop Services
You are in full control of what services your bike shop offers, pricing for those services, and have the ability to create step by step mechanic todo lists for any service. Easily mass update pricing on services, search for services, and pre-load a list of default services that you can then customize to your liking. These services can then be added to tickets by fr
Manage Your Parts List
Just like services, you can either pre-load a set of default parts and edit/customize from there, or you can enter all of your own custom parts and pricing into the system. Easily mass update pricing for parts, search parts, and delete parts as needed. These parts can then be added to service tickets either at the time of ticket creation or as mechanics are performing servi
Manage Your Bike Shop Staff
Easily add, remove, or edit your staff and control what they have access to when they login to the system!
Search & Manage Service Tickets
Easily search for any service ticket in the system and view its details, make changes, and add services, parts, and notes. You can search by customer, notes, bike, status, staff member its assigned to, and by date range. From the search results screen easily expand the ticket to see the full details!
Manage Your Bike Shop Customers
Easily create, import (from your POS or a spreadsheet!), edit, and search customers and their related information. Add bikes to customer profiles, and track service history per customer - and give customers frontend access to view all of the service history on their bikes, create appointments, and remind them of when it's time to service their bikes!
Allow Customers To View Service History
Allow your customers to login and view their personal bike service history, remind them of when it's time to bring their bike in for service, and allow them to create service appointments!
Manage Service Ticket Statuses
Easily create and manage custom statuses for your service tickets - statuses like "on stand", "finished & need to call", "finished & need to clean", "waiting on customer", "waiting on parts" or any other variation you'd like to create. Even control the order in which they show up in the system, and mark specific statuses so that they flow into revenue reporting, and
Easy To Read Mechanic Dashboard
Give mechanics everything they need to efficiently work on tickets - from what services to perform to what parts go with the ticket - all the notes associated with the ticket, and the ability to add mechanic specific notes. Even give mechanics step by step todo lists on how to perform a particular service with the ability to checkbox that they completed a todo and
Create Custom Mechanic Todo Lists
Easily create step by step procedures mechanics should follow when performing particular services - with the ability to checkbox that the particular step has been completed, and leave notes that staff and customers can read later. Keep a running total of how many steps have been completed and visual notification of where you're at in the process!